7-year rental plan
7 years of CUCKOO service
Scheduled care every six months during the included seven-year service period, subject to the current rental package.
- Care every 6 months
- 7-year CUCKOO service period
- Package support throughout the term
CUCKOO+ Care Service · WonderKlean
CUCKOO washer care.
Every 6 months.
Scheduled CUCKOO+ Care supports the Samsung washer dryer every six months during the service period included with the selected package.
Slide 1 of 3: CUCKOO washer care every six months
WonderKlean programme
Four clear care categories.
Each scheduled visit is organised around checking, cleaning, steam and Anti-Bac care.
- CheckAppliance condition review
- CleanWash and wipe care
- SteamSteam care
- Anti-BacAnti-Bac care
8 checksCheck
Checks cover the appliance level, power supply, water inlet at the source and unit, drain hose, drain filter, door seal and touch panel.
4 cleaning actionsClean
Cleaning covers the detergent drawer, glass door, door seal and drain filter.
4 steam-care actionsSteam
Steam care covers the inner drum, glass door, door seal and detergent drawer.
1 Anti-Bac actionAnti-Bac
Anti-Bac tablets are used to support inner drum care.
Service scope: these categories summarise the programme. Exact procedures, eligibility and scheduling follow the selected package and current CUCKOO service terms.
Package coverage
Care follows your ownership package.
The visit interval stays simple; the included service period differs between rental and outright ownership.
Outright purchase
3 years of CUCKOO service
Scheduled care every six months during the included three-year service period, subject to the current outright package.
- Care every 6 months
- 3-year CUCKOO service period
- Package support during coverage
Clear responsibilities
Samsung appliance.
CUCKOO care.
Samsung manufactures the washer dryer and develops its technology. CUCKOO provides the selected ownership package, scheduled care and package support.
Explore the Samsung washer dryer →Samsung
Appliance, product technology, operating features and the user manual.
CUCKOO
Ownership package, scheduled care interval and package support.
Owner
Routine care between visits and correct use according to the Samsung manual.
Between scheduled visits
Simple owner care still matters.
Scheduled care supports ownership, but it does not replace everyday cleaning and the instructions in the Samsung user manual.
Use the right dosage
Follow detergent guidance and avoid using more product than the selected cycle requires.
Let moisture clear
After use, allow the drum and door area to dry in the way recommended by Samsung.
Run Drum Clean+
Use the Drum Clean+ cycle when prompted and follow the appliance instructions.
Follow the manual
Maintain the drawer, filter and accessible surfaces according to the Samsung user manual.
Care service FAQs
Questions about CUCKOO Care.
Clear answers about scheduling, programme structure, package coverage and owner responsibilities.
CUCKOO+ Care is scheduled every six months during the service period included with the selected package.
The WonderKlean programme is organised into four clear care categories: condition checking, cleaning, steam care and Anti-Bac care. Exact procedures follow the selected package and current service terms.
The current seven-year rental package includes CUCKOO service for seven years, while the current outright package includes CUCKOO service for three years. Care is scheduled every six months during the included service period, subject to current package terms.
No. Samsung manufactures the appliance and its technology. CUCKOO provides the selected ownership package, scheduled care and package support.
No. Owners should continue routine care and follow the Samsung user manual between scheduled visits.
Confirm your coverage
Ask about your CUCKOO Care schedule.
Check current package eligibility, service period and appointment information.